Returns and Refund Policy

At Pango, every candle is manufactured and packaged with care.

• Damaged Products: If your candle arrives broken, damaged, or defective, please contact us within 48 hours of delivery with your order number and clear photographs.
• Incorrect Orders: If you receive an incorrect product, contact us promptly so we can review and resolve the issue.
• Change of Mind: Returns for change-of-mind purchases may not be accepted for used, opened, or customized candles, subject to applicable consumer protection laws.
• Refunds and Replacements: After reviewing an eligible claim, Pango may offer a replacement, refund, or another appropriate resolution.
• Customized Orders: Personalized candles and made-to-order products may be subject to special return conditions disclosed before purchase.

Approved refunds will be processed through the original payment method where possible. Nothing in this policy limits rights that cannot legally be excluded.